poised-experience

POLICIES

HAIR/MAKEUP SERVICE POLICY 
 
All Services require the customer to provide their own hair to Poised Beautee, unless ordered from our website for online purchase or during bookings. Hair must be shipped to Poised Beautee addressed to:
      
Poised Beautee LLC
2165 Morris Avenue, Suite 9A,
Union, NJ 07083
 
If there are any additional inquiries or questions, please email us at poisedbeautee@gmail.com prior to purchase to avoid any complications.
Poised Beautee(The Poised Experience) is not responsible for any allergic reactions or issues after services if no prior information regarding allergies or skin/scalp sensitivity is mentioned.
     
All appointments must be made online. Deposits are non-refundable, but can be transferred to a new appointment (must be within 30 days).
 
If client is unable to make their appointment time, they are able to reschedule (one time only) by reaching out at least 24 hours before their scheduled appointment.
 
If client cancels in less than 24 hours before their scheduled appointment, they will forfeit their deposit, and will not be charged any further costs.
 
If client 'no call, no show', they will be charged $25 additional and will not be able to book any future appointments without paying the full amount at time of booking.
 
A $20 fee will be added to service total if you are late to your appointment. There is a 10 minute grace period for hair services, and a 15 minute grace period for makeup services. For a combination appointment, there is a 10 minute grace period.
 
If client is late, they are at risk for appointment cancellation/reschedule.
 
Please ensure all requested information (especially email) is correct when booking. The address & parking information will be sent to client in the initial email immediately after booking.
    Failure to agree to these terms will result in cancellation/rescheduling of appointment.
     
    SHIPPING POLICY 
    

    Due to the nature of products offered at Poised Beautee and sanitary concerns all orders are final sale. There are no refunds or exchanges, however if we made an issue on our end regarding your order please feel free to send us a detailed email with photos attached to poisedbeautee@gmail.com -- So that we may resolve any issues.

    All orders will be processed and shipped out within 5-10 business days.  

    EXCHANGES ARE ONLY ACCEPTED WITHIN 3 BUSINESS DAYS OF RECEIVING YOUR ORDER AND IT MUST BE RETURNED IN ITS ORIGINAL STATE.

    You are responsible for entering all correct information when placing your order (i.e. shipping address, selecting cap size) once order is placed, NO changes can be made, however you can send an email with the revision with your order number in the subject line immediately. If wig construction or order processing has begun or completed, NO changes can be made.

    All packages are sent with USPS, Poised Beautee has no control over shipping delays. Once order has been sent, you will be provided with a tracking number where you can keep up with your package's delivery date. However if you have not received your package 7 days after the delivery date please send us an email. Please keep in mind that COVID -19 is still impacting the Economy and can cause delays in shipping, so please place orders accordingly.

    Orders are processed with care and made by hand. Our team works hard to get your products to you in a timely manner. Please note:

    BYOB processing time does not start until we receive the hair -- Rush orders can be applied to this service at an additional cost (2 day processing time vs 7-10 days)
     
    Poised Beautee Custom Units: PB unit construction/return processing time averages 7-10 business days but can vary or possibly be extended depending on the volume of luxury unit orders in progress, or unforeseen issues with your hair contents (i.e. your hair requires extensive deep conditioning, insufficient amount of hair, last minute additional custom option requests or any requested custom options that are more time consuming than average.)
     
    PB Ready to Ship Units: Ready to Ship Units will ship within 1-5 business days after your payment is processed. Please expect 2-3 business days for delivery. These units are on a first come first serve basis.
     
    Failure to complete any requested information in regards to wig purchases will result in a default selection being automatically selected. 
     
    NO SHIPPING ON WEEKENDS AND HOLIDAYS!!!
     
    Quad Payment are accepted on all orders over $50, you are responsible for all payments necessary, there are no fees if payments are made on time.